Frequently Asked Questions

It is extremely important for us at World Wide Weil to guide you and help you take the right decision!
In this page, you will find a list of some of our Frequently Asked Questions that we hope will
 help you as you browse our website and jewelry collection.

Where is World Wide Weil Jewelry located?


We are located at 580 Fifth Avenue, Suite 1212, New York, NY 10036.
Our building is located at the corner of
5th Avenue and 47th street, in the NYC Diamond District.

Please contact us to schedule an appointment.

How can I contact World Wide Weil Jewelry?

 

You may get in touch with our team here.
We are also available by phone at (347)-515-1057 and via e-mail at info@wwweil.com

 

I just sent you an email/left a message, when should I expect an answer?

We will do our absolute best to answer you within one to two business days! 

 

I saw a ring I liked on your website, how can I buy it?

For price and purchase inquiries you can send us the SKU number of the item by filling this form out.
You can also give us a call +1 (347) 515-1057.
You can also visit our online store and purchase most of our pieces there.

 

How can I connect with World Wide Weil Jewelry on the social medias?

At World Wide Weil we love social medias !

You can follow us on Instagram @TheDiamondsGuy (The Diamonds Guy) & @WorldWideWeil
We are also very active on Facebook @WorldWideWeil. Our Twitter is @TheDiamondsGuy.
Our founder Raphael Weil is on LinkedIn as well. Click here to connect with him.

I want to design my own engagement ring; do you custom make jewelry?

Yes, custom jewelry design is our specialty! We can design and make anything you want.
Please click here to learn more about our custom-jewelry service.

What is the starting price for custom-made jewelry?


Very good question! The answer is simple, it all depends what you are looking for! If you want an engagement ring or a wedding band, a bracelet or a necklace, a brooch or even a pair of earrings.
It of course also depends on the size and quality of the stones you would like us to use (and sometimes of their availability). 
 

What is your shipping policy?

Good news! World Wide Weil always ship your orders for free in the US!
All of World Wide Weil shipments are insured.
To learn more about our shipping policy, click here.

What is your return policy?

World Wide Weil has a 14 days return policy. You can read our return policy in detail here.


Do you ship worldwide?

Yes we do and we are proud of it. Please review our international shipping policy or contact us!

 

Is your jewelry and gemstones conflict-free?

We are delighted to provide our customers with ethically sourced diamonds and colored stones.
Indeed, the gemstones we use are environmentally sustainable, responsible,100% conflict-free and meet the Kimberley Process Certification.

What do your customers say about World Wide Weil Jewelry?

Our clients are extremely happy with working with us! We have 5/5 Stars on Google Reviews and Facebook.
We are proud to feature testimonials of customers who have replied on our work and expertise to find or make the jewelry of their dreams. To discover these reviews and stories click here.


Do you have pieces that are not on your website?

We are always acquiring new piece and are working very hard to add them all to this website.
If you can't find here what you are looking for, please contact us, we will help you!


How can I see your jewelry in person?

Our office is available for appointment between 10 am to 5 pm Monday to Friday local time.
Feel free ton contact us to schedule an appointment at the time that works for you.


I don't live in New York, and cannot travel to see your jewelry, do you have a home viewing option?
Yes we have! If for a reason or another you cannot come to us, the jewelry will come to you.
Upon receipt of the ring, you will have 14 days to enjoy the item before making a decision.
If you decide not to buy it, you can ship it back to us and we will proceed to a full refund.
All we need is a security deposit before shipping.

Do you buy jewelry & gemstones?

Absolutely! We are always looking for new pieces and will buy your jewelry, loose diamond/gemstones!


What are my payment options?

At World Wide Weil, we accept all major credit cards including American Express, Visa, Master Card etc...
We also offer you to buy some items with a layaway plan that require a 20% deposit. Contact us for details! 


How much do you charge for re-sizing a ring?

Resizing the ring you are purchasing with us is always free! If you have a ring bought somewhere else, we can resize it for a small fee. Please contact us for details.


Do you repair jewelry?

Yes we can repair your antique, vintage or modern jewelry.
Our master jewelers can repair almost everything!

Click here to learn about our jewelry repair service.

My white gold ring has a yellowish tint, is it normal? Can you fix that?

Gold is yellow by nature. White gold is a silver-colored alloy of gold with other metals (nickel, platinum...) and his most of the time rhodium plated. If after a few months or years your white gold ring became yellowish it is probably due to the a lack of rhodium. No worries, we can add a layer of rhodium. 

Contact us to schedule an appointment or ship us your ring!

Do you appraise jewelry?

We know how important it is for some of our customers to have an appraisal on their jewelry.
We will write you an appraisal for free for all the pieces you are purchasing with us.
You can also bring us jewelry bought somewhere else, we will write you a detailed appraisal.


Visit our jewelry appraisal page for details.

My colored stone is scratched everywhere; do you polish gemstones?

Yes, we can give most of the gemstones a second life. Our polisher will take care of it. 

Do you offer a warranty?

We offer a lifetime guarantee on manufacturing defects found on any pieces from World Wide Weil collection or custom-made by us! It doesn't apply to antique, vintage or estate jewelry.

 

Do you speak foreign languages?

We obviously speak English, but we also speak French, Spanish, Hebrew and a little bit of Mandarin.

 

WORLD WIDE WEIL LLC

1-347-515-1057​

Send us an email
 

Main Office: 580 Fifth Avenue, Suite1212, New-York, NY 10036
Showroom: 608 Fifth Avenue, Suite 503B New-York, NY 10020

COPYRIGHT © 2020 - WORLD WIDE WEIL