Refund policy

In Stock Items:

Your satisfaction is very important to us! That is why we have a great return policy. 

All our inventory is covered by a 14-day return policy*. You may return the item you purchased with us within 14 days from the time of delivery, in the same condition as it was received for a full refund or exchange.

You would like to return the piece you purchased in the last 14 days?

You will have 14 days from delivery to ship the item back.
Upon receiving the package, we may require a few days to inspect and process the piece.

Custom-Made Jewelry:


Our 14 day return policy doesn't apply to custom & personalized items.
Every item designed and produced for you is considered ''Custom-Made''. 
"Personalized Items" includes resizing of rings, bracelets, necklaces as well as engravings, and any other processes that alter jewelry like engravings and metal plating.

Clearance Jewelry:

Clearance jewelry refers to items sold at or over 40% off the orignal price.
CLEARANCE items are not included in our 14-day return policy. 
CLEARANCE items cannot be returned or exchanged and are final sale.


International Returns:

Please note that although WeilJewelry accepts international returns within 14 days*, the return shipping, is the responsibility of the customer (shipping cost as well as duties & taxes if applicable).

* Important note: Custom-made, personalized jewelry and clearance jewelry (items sold at or over 40% off the orignal price) are not included in our 14-day return policy and are final sale. 

WARRANTY:

We offer a lifetime guarantee on manufacturing defects found on any pieces from WeilJewely collection or custom-made by us! This warranty doesn't apply to antique, vintage, preowned and estate jewelry.

We also offer a 30-day limited warranty for pre-owned jewelry. 
We are working very hard on quality checking all the jewelry we are selling right after buying the pieces and right before shipping it to you and you shouldn't have any issues with your purchase from WeilJewelry.
Just in case, we offer you a 30-day warranty to protect your purchase against any pre-exising issues you may encounter.

This warranty doesn't protect against damages occuring after delivery of your order due to any type of accidents.

Here is what is included in the warranty:

(all these are unfortunate and shouldn't happen, but hey! some of our pieces are over a hundred years old!)

- Any clasp or earring closure not closing well.
- Stone(s) falling of the setting.
- Prongs breaking off.
- Any other damages that are not suppose to occure with a normal wear of your jewelry like a bracelet or chain link breaking off or the shank of a ring breaking off.

If any of these happen to your jewelry, we will send you a shipping label fix your jewelry and ship it back at no extra charge.

Please reach out to us immediately if you have any issue with your order!